Provider

Reclaim Shuffle losses in Austria

Online casino and sports betting without an Austrian licence.

Crypto casino Sports betting No Austrian concession

Have your Shuffle losses assessed

Free initial assessment. You give the loss amount, the operators and the period, the reply comes directly from the firm.

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    Provider data

    Registered office
    Korporaalweg 10, Willemstad, Curaçao
    Contracting party
    Natural Nine B.V. (Curaçao, Reg.-Nr. 160998)
    Licence
    Curaçao Gaming Authority, OGL/2024/1337/0628 (LOK-Lizenz, aktiv)
    Parent group
    not stated
    Products
    Crypto casino, Sports betting
    Austrian concession
    no

    Anyone who has lost money with Shuffle can reclaim that loss under Austrian law. The operating entity does not hold an Austrian concession, the gambling contract is therefore void and the stakes are reclaimable on the rules of unjust enrichment. Recovery of the casino losses is backed by Supreme Court case law; the sports-betting product follows a separate line.

    The operator and its licence

    Shuffle is operated by Natural Nine B.V. (Curaçao, Reg.-Nr. 160998), based in Korporaalweg 10, Willemstad, Curaçao, and runs an online casino and a sports betting product for the European market. The company holds the licence Curaçao Gaming Authority, OGL/2024/1337/0628 (LOK-Lizenz, aktiv). It does not hold a concession under the Austrian Gambling Act. Yet anyone offering gambling services to players resident in Austria needs exactly that concession.

    How casino losses are recovered

    Under settled case law of the Austrian Supreme Court, contracts between Natural Nine B.V. (Curaçao, Reg.-Nr. 160998) and players resident in Austria over the casino product are void. The amounts paid in were transferred without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). The Supreme Court confirmed this line most recently in 6 Ob 31/24p. The limitation period is thirty years (§ 1478 of the Civil Code).

    Sports betting kept separate

    The sports-betting product is governed by the betting laws of the Austrian federal states, not by the Gambling Act. Unlike with casino claims, the licensing question is not the decisive lever here. Recovery of betting losses can be considered on the basis of partial incapacity to contract under § 865 ABGB at the time of the bets. The evidence is typically provided by a medical expert opinion. Concrete prospects are assessed in the individual case; further notes are in the FAQ section on sports betting.

    Jurisdiction and enforcement

    Claims are brought before the Austrian court of the player’s place of residence. Enforcement of an Austrian judgment against a company based in Curaçao follows different rules than enforcement within the EU; a direct EU enforcement track is not available. Additional levers come into play, such as personal liability of the acting managing directors or action against European payment service providers handling the casino’s transactions. Commercial enforceability is assessed in the individual case.

    What you need to start

    For a free initial assessment, the operators concerned and an approximate total loss are sufficient. You do not need to gather documents yourself, the firm does that. A response from Dr. Peschel arrives within a few business days. Send a request or read the recovery guide in detail.

    Legal basis by product

    Crypto casino
    Austrian Gambling Act (GSpG)
    Sports betting
    Austrian federal Land betting statutes

    Provider data verified and continuously maintained. Updates are tracked in the provider overview.

    Frequently asked

    Frequently asked questions about Shuffle

    Is Shuffle legal in Austria?
    Shuffle is operated by Natural Nine B.V., based in Willemstad, Curaçao, and holds a licence from the Curaçao Gaming Authority, but no concession under the Austrian Gambling Act. Anyone offering an online casino to players resident in Austria needs exactly that concession. Without it, the casino gambling contract is void under the settled case law of the Austrian Supreme Court.
    Can I reclaim my losses with Shuffle?
    Because the casino gambling contract is void, stakes were paid without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). Whether and to what extent a recovery can be enforced in the individual case is something we assess free of charge, based on the loss amount and the period concerned.
    Do the same rules apply to my sports-betting losses with Shuffle?
    No, the sports-betting product is governed by the betting laws of the Austrian federal states, not by the Gambling Act, so the licensing question is not the decisive lever here. Recovery of betting losses can be examined on the basis of partial incapacity to contract under § 865 ABGB at the time of the bets, with the evidence typically provided by a medical expert opinion. Concrete prospects are assessed in the individual case.
    Can a judgment against Shuffle be enforced in Curaçao?
    Enforcement of an Austrian judgment against a company based in Curaçao follows different rules than enforcement within the EU; a direct EU enforcement track is not available. Additional levers come into play, such as personal liability of the acting managing directors or action against European payment service providers handling the casino's transactions. Commercial enforceability is assessed in the individual case.
    What does the initial assessment cost and how long do I have?
    The initial assessment is free; the operators concerned and an approximate total loss are sufficient. The limitation period for unjust enrichment claims is thirty years under § 1478 of the Civil Code, so losses further back in time can still be reviewed. A response from Dr. Peschel arrives within a few business days.