Provider

Reclaim Cloudbet losses in Austria

Online casino and sports betting without an Austrian licence.

Crypto casino Sports betting No Austrian concession

Have your Cloudbet losses assessed

Free initial assessment. You give the loss amount, the operators and the period, the reply comes directly from the firm.

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    Provider data

    Registered office
    Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao
    Contracting party
    Halcyon Super Holdings B.V. (Curaçao, Reg.-Nr. 148526)
    Licence
    Curaçao Gaming Authority, OGL/2024/328/0599 (LOK-Lizenz, aktiv)
    Parent group
    not stated
    Products
    Crypto casino, Sports betting
    Austrian concession
    no

    Anyone who has lost money with Cloudbet can reclaim that loss under Austrian law. The operating entity does not hold an Austrian concession, the gambling contract is therefore void and the stakes are reclaimable on the rules of unjust enrichment. Recovery of the casino losses is backed by Supreme Court case law; the sports-betting product follows a separate line.

    The operator and its licence

    Cloudbet is operated by Halcyon Super Holdings B.V. (Curaçao, Reg.-Nr. 148526), based in Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao, and runs an online casino and a sports betting product for the European market. The company holds the licence Curaçao Gaming Authority, OGL/2024/328/0599 (LOK-Lizenz, aktiv). It does not hold a concession under the Austrian Gambling Act. Yet anyone offering gambling services to players resident in Austria needs exactly that concession.

    How casino losses are recovered

    Under settled case law of the Austrian Supreme Court, contracts between Halcyon Super Holdings B.V. (Curaçao, Reg.-Nr. 148526) and players resident in Austria over the casino product are void. The amounts paid in were transferred without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). The Supreme Court confirmed this line most recently in 6 Ob 31/24p. The limitation period is thirty years (§ 1478 of the Civil Code).

    Sports betting kept separate

    The sports-betting product is governed by the betting laws of the Austrian federal states, not by the Gambling Act. Unlike with casino claims, the licensing question is not the decisive lever here. Recovery of betting losses can be considered on the basis of partial incapacity to contract under § 865 ABGB at the time of the bets. The evidence is typically provided by a medical expert opinion. Concrete prospects are assessed in the individual case; further notes are in the FAQ section on sports betting.

    Jurisdiction and enforcement

    Claims are brought before the Austrian court of the player’s place of residence. Enforcement of an Austrian judgment against a company based in Curaçao follows different rules than enforcement within the EU; a direct EU enforcement track is not available. Additional levers come into play, such as personal liability of the acting managing directors or action against European payment service providers handling the casino’s transactions. Commercial enforceability is assessed in the individual case.

    What you need to start

    For a free initial assessment, the operators concerned and an approximate total loss are sufficient. You do not need to gather documents yourself, the firm does that. A response from Dr. Peschel arrives within a few business days. Send a request or read the recovery guide in detail.

    Legal basis by product

    Crypto casino
    Austrian Gambling Act (GSpG)
    Sports betting
    Austrian federal Land betting statutes

    Provider data verified and continuously maintained. Updates are tracked in the provider overview.

    Frequently asked

    Frequently asked questions about Cloudbet

    Is Cloudbet legal in Austria?
    Cloudbet is operated by Halcyon Super Holdings B.V., based in Curaçao, and holds a licence from the Curaçao Gaming Authority, but no concession under the Austrian Gambling Act. Anyone offering an online casino to players resident in Austria needs exactly that concession. Without it, the casino gambling contract is void under settled Supreme Court case law.
    Can I reclaim my losses with Cloudbet?
    Because the gambling contract is void, the stakes were paid without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). The Supreme Court confirmed this line most recently in 6 Ob 31/24p. Whether and to what extent a claim can be enforced in your case is something we assess free of charge based on the loss amount and the period involved.
    Can I also reclaim sports-betting losses with Cloudbet?
    The sports-betting product is governed by the betting laws of the Austrian federal states, not by the Gambling Act, so the licensing question is not the decisive lever here. Recovery of betting losses can be considered on the basis of partial incapacity to contract under § 865 ABGB at the time of the bets, with a medical expert opinion typically serving as evidence. Concrete prospects are assessed in the individual case.
    How is a judgment against a Curaçao operator enforced?
    The operating entity is based in Curaçao, so a direct EU enforcement track is not available. Additional levers come into play, such as personal liability of the acting managing directors or action against European payment service providers handling the casino's transactions. Commercial enforceability is assessed in the individual case.
    What does the initial assessment cost?
    The initial assessment is free of charge. For the review, the operators concerned and an approximate total loss are sufficient, and you do not need to gather documents yourself. A response from Dr. Peschel arrives within a few business days.