Provider

Reclaim Cashpoint losses in Austria

Online casino without an Austrian licence.

Online casino Sports betting No Austrian concession

Have your Cashpoint losses assessed

Free initial assessment. You give the loss amount, the operators and the period, the reply comes directly from the firm.

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    Provider data

    Registered office
    Malta, St. Julian's
    Contracting party
    Merkur Bets Malta Limited (formerly: CASHPOINT (Malta) Ltd.; renamed as of 03.06.2025)
    Licence
    Malta, licence MGA/B2C/114/2005
    Parent group
    not stated
    Products
    Online casino, Sports betting
    Austrian concession
    no

    These names appear on your bank statement

    Your bank or credit card statement usually does not show the brand Cashpoint, but the name of the operating company: Merkur Bets Malta Limited (formerly: CASHPOINT (Malta) Ltd.; renamed as of 03.06.2025).

    These names make it easier to find your own payments in the statements. Whether a recovery claim follows from them is assessed free of charge in the individual case.

    Anyone who has lost money with Cashpoint can reclaim that loss under Austrian law. The operating entity does not hold an Austrian concession, the gambling contract is therefore void and the stakes are reclaimable on the rules of unjust enrichment. Recovery of the casino losses is backed by Supreme Court case law; the sports-betting product follows a separate line.

    The operator and its licence

    Cashpoint is operated by Merkur Bets Malta Limited (formerly: CASHPOINT (Malta) Ltd.; renamed as of 03.06.2025), based in Malta, St. Julian’s, and runs an online casino and a sports betting product for the European market. The company holds the licence Malta, licence MGA/B2C/114/2005. It does not hold a concession under the Austrian Gambling Act. Yet anyone offering gambling services to players resident in Austria needs exactly that concession.

    How casino losses are recovered

    Under settled case law of the Austrian Supreme Court, contracts between Merkur Bets Malta Limited (formerly: CASHPOINT (Malta) Ltd.; renamed as of 03.06.2025) and players resident in Austria over the casino product are void. The amounts paid in were transferred without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). The Supreme Court confirmed this line most recently in 6 Ob 31/24p. The limitation period is thirty years (§ 1478 of the Civil Code).

    Sports betting kept separate

    The sports-betting product is governed by the betting laws of the Austrian federal states, not by the Gambling Act. Unlike with casino claims, the licensing question is not the decisive lever here. Recovery of betting losses can be considered on the basis of partial incapacity to contract under § 865 ABGB at the time of the bets. The evidence is typically provided by a medical expert opinion. Concrete prospects are assessed in the individual case; further notes are in the FAQ section on sports betting.

    Jurisdiction and enforcement

    Claims are brought before the Austrian court of the player’s place of residence. The Brussels I Recast Regulation is formally applicable to the enforcement of an Austrian judgment against a Malta-based company. In practice, enforcement on Malta is delayed or obstructed by the Maltese “Bill 55”, which is why proceedings sometimes end in a settlement. The settlement amount is negotiable in the individual case and regularly falls below the full claim. Commercial enforceability is assessed before filing.

    What you need to start

    For a free initial assessment, the operators concerned and an approximate total loss are sufficient. You do not need to gather documents yourself, the firm does that. A response from Dr. Oliver Peschel arrives within a few business days. Send a request or read the recovery guide in detail.

    Legal basis by product

    Online casino
    Austrian Gambling Act (GSpG)
    Sports betting
    Austrian federal Land betting statutes

    Provider data verified and continuously maintained. Updates are tracked in the provider overview.

    Frequently asked

    Frequently asked questions about Cashpoint

    Which name appears on the bank statement for Cashpoint?
    Your bank or credit card statement usually does not show the brand Cashpoint, but the operating company Merkur Bets Malta Limited. Until 3 June 2025 it was called CASHPOINT (Malta) Ltd., so older statements may still carry that name. Both booking references belong to the same company. Details on the debit entry
    Is Cashpoint legal in Austria?
    The operating company is Merkur Bets Malta Limited, based in St. Julian's, Malta; until June 2025 it traded as CASHPOINT (Malta) Ltd. It holds the Maltese licence MGA/B2C/114/2005, but no concession under the Austrian Gambling Act. Anyone directing an online casino at players resident in Austria needs exactly that concession. Without it, the gambling contract is void under the settled case law of the Austrian Supreme Court, most recently confirmed in 6 Ob 31/24p. The change of name makes no difference to that assessment.
    Can I reclaim my losses with Cashpoint?
    Because the gambling contract is void, the stakes were paid without a valid legal ground and are reclaimable on the rules of unjust enrichment (§ 1431 ff. of the Austrian Civil Code). Whether and to what extent a recovery can be enforced in the individual case is something we assess free of charge, based on the loss amount and the period concerned. The bookings on your bank statement are enough to identify the payments, and the firm obtains the documents from the operator.
    Are older losses with Cashpoint already time-barred?
    Claims based on unjust enrichment only become time-barred after thirty years under § 1478 of the Austrian Civil Code. Deposits made several years ago can therefore as a rule still be pursued. The same applies to losses from the period when the company was still called CASHPOINT (Malta) Ltd. We clarify the exact period in the free initial assessment.

    General questions about recovery

    What does the initial consultation cost and how does it work?
    Free of charge and without obligation. You send us your list of casinos and loss amounts, we assess prospects, clarify funding options and usually reply within a few working days. A phone call is possible but not mandatory. Only when we agree on the mandate and you sign the mandate agreement do we start the actual work. Before that, no costs arise for you.
    Are crypto casinos also actionable?
    Yes, for two reasons: first, gambling with crypto stakes is subject to the Austrian Gambling Act because the element of staking something of value is met. Second, none of the typical crypto casinos (Stake, Roobet, Bitstarz and the like) holds an Austrian concession. Recovery follows the same rules as for fiat casinos. The additional challenge lies in enforcement, because many crypto operators are based in third countries such as Curaçao. We assess economic enforceability on a per-case basis.
    How far back can I sue for losses at online casinos?
    Unjust-enrichment claims arising from void gambling contracts are subject to a 30-year limitation period in Austria (§ 1478 of the Civil Code, ABGB). Losses from the past three decades are therefore in principle actionable, provided the operator had no Austrian concession during the relevant period. Documentation becomes harder the older the losses, because casinos only provide playing histories for a limited time. Keep old bank statements and operator e-mails, both help with evidence.
    How does communication with the law firm work?
    The mandate process is fully digital. You send us your loss list by e-mail or via the contact form, we review, get back to you with an initial assessment and provide the mandate agreement and power of attorney for electronic signature. In-person meetings are not required but are available at any time. For follow-ups you reach Dr. Oliver Peschel or his team directly, no call centre and no automated queue.